With our fast and professional on-site and workshop service, the AIMIX GROUP remains a reliable partner after you’ve completed your purchase. In addition, through our SmartService service agreements, you can also protect your investment and gain peace of mind thanks to our services that reduce your workload and allow you to fully concentrate on your daily business.
Is your machine in top condition? Take advantage of our free wear check!
We always keep our promise to provide fast and straightforward on-site support at any time. The AIMIX GROUP’s on-site service is the right choice, even for the toughest issues!
Using state-of-the-art equipment and the necessary special-purpose tools, our service technicians will quickly get your machine back up and running again. AIMIX GROUP service also includes preventive system inspections to ensure reliable operation. The convenient locations of our worldwide subsidiaries and dealers mean we are never too far away and can help you quickly whenever you need us.
Benefits of our on-site service
✔ CLOSE TO OUR CUSTOMERS: Short response times by local service experts
✔ WELL EQUIPPED: Fast diagnostics and troubleshooting using special-purpose tools
✔ COMPREHENSIVE SERVICE: Expert technical support and professional application advice
✔ GLOBALLY CONNECTED: On-site service team supported by the brand headquarters in China
✔ PERFECTLY PREPARED: Service technicians receive regular training at the brand headquarters
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Well-equipped service vehicles for fast on-site service.
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Workshop service
Repair, care and maintenance for your machines
The state-of-the-art workshops operated by our subsidiaries and dealers around the world offer the entire spectrum of reliable workshop services. Our regularly and highly trained local specialists provide workshop service at the same level of quality as our brand headquarters.
The services offered by our workshops include inspection, maintenance and overhauls, as well as machine repairs. In addition, the workshops also ensure that additional equipment is fitted properly in accordance with the manufacturer’s specifications. Thanks to continuous modernisation, high-quality special-purpose tools, diagnostic software for fault analysis and optimised work processes, we ensure your AIMIX GROUP machines are back up and running in the shortest possible time.
For optimum performance and a long service life, we replace wearing parts exclusively with AIMIX GROUP genuine spare parts.
Benefits of our workshop service
✔ CLOSE TO OUR CUSTOMERS: State-of-the-art workshops located across the globe
✔ QUALITY: Workshop service at production facility level
✔ ADDITIONAL EQUIPMENT: Proper installation of upgrade packages
✔ RELIABILITY: Use of genuine parts
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Regular workshop service results in high machine availability and lower operating costs.
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Expert Assist– the smart AIMIX Group remote support solution
With Expert Assist, our smart remote support solution, our experts will provide you with live support such as operating advice, troubleshooting advice or even part replacement advice.
Even though we will not be on-site with you. You will be ready to work again as quickly as possible.
Benefits of our Expert Assist service
✔ Enables subsidiaries and dealers around the globe to access the expertise and specialised knowledge available from our brand headquarters
✔ State-of-the-art hardware for video conference calls with visual interaction
✔ Uncomplicated troubleshooting and solution of even the most complex technical issues
✔ Ideal for providing operating advice
✔ Immediate support without any travelling time
Learn how our Expert Assist service makes remote maintenance possible – Have a look now!
AIMIX GROUP SmartService service agreements
A comprehensive, ‘done-for-you’ package: through our tailor-made service agreements, we provide comprehensive service for the entire service life of your machines. AIMIX GROUP SmartService reduces your workload and allows you to fully focus on your daily business.
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Each SmartService check-up is documented in the service booklet.
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Smart Service
Service agreements: Tailored to your needs
With AIMIX GROUP SmartService, you can ensure that your perfectly maintained machinery is always available. The benefits of our service package include cost-effectiveness, reduced downtime, value preservation, convenience and safety.
And the best part is that we handle everything for you. We automatically provide all the services, including the necessary administrative and organisational tasks, to ensure that you never miss an inspection. Your AIMIX GROUP service makes it possible.
With WITOS FleetView, we also offer a telematics-based service that is second to none when it comes to prevention, responsiveness and efficiency.
AIMIX GROUP SmartService – because service is smart.
Contact us for a personalised offer – pecially tailored to meet your needs.
✔ CONVENIENCE: Constant availability of a perfectly maintained fleet of machines
✔ COST-EFFICIENCY: Excellent ROI thanks to lower operating costs
✔ VALUE PRESERVATION: Higher resale value thanks to regularly documented maintenance intervals
✔ SAFETY: Regular inspections for high machine safety standards
✔ RELIABILITY: Use of genuine parts for a long machine service life
Customer support news
AIMIX GROUP hands-on manuals: Our AIMIX GROUP hands-on manuals provide you with in-depth information and unique expert knowledge about the technologies used by our various product brands.
Our global service network: We’re close to you, wherever you are. Our sales and service network stands out due to its expert on-site support that always offers customer-orientated solutions.